As a parts technician at Messick’s, my job involves a variety of tasks. These tasks include answering phones and emails, helping walk in customers, looking up parts, picking orders, and keeping our showroom clean and well stocked. Much of the day is spent problem solving. Whether answering the phone or working with a customer face to face, the challenge is deciphering what our customer is looking for. At times parts terminology varies from the customer to the parts catalog, which can be challenging. There are situations where a customer’s unit is down, and others where the customer is preparing for the season ahead of time. One of the most important things I’ve learned is the need to be a good listener, and to ask questions, both are essential to provide the best solution for the customer. Whether it’s just a simple part that is needed, or addressing a situation where we did not provide the service promised and expected, it is my job to make sure the customer, at the end of their transaction, feels they are valued, and were provided with exceptional service.
