How a 1960s Microfiche Machine Saved the Day for a Kubota Owner
Tags : kubota-landing |At Messick’s, customer service is at the heart of everything we do. Whether it’s finding the right part, troubleshooting a machine, or digging deep into our resources, we go the extra mile. Recently, Lynn Anderson from our call center helped a customer in a way that showcased just how valuable old-school tools can still be. His secret weapon? A microfiche machine—technology from the 1960s that ended up being the key to solving a modern-day problem.
The Challenge: Finding the Right Part for a Kubota M4500 DT
A customer called in needing bearings for the front axle of a Kubota M4500 DT. When Lynn pulled up the tractor’s information in our system, he quickly realized that only two part numbers were listed—far fewer than the number of components actually present in the axle assembly. Without a complete list of parts, the customer was stuck.
Determined to find a solution, Lynn turned to a resource that many would overlook: the microfiche machine. This decades-old piece of equipment holds detailed parts catalogs that predate modern digital systems, offering insights that aren’t always available online.
Turning to the Microfiche Library
Messick’s maintains an extensive library of old manuals, diagrams, and microfiche records—because you never know when they’ll come in handy. Lynn knew that if the missing parts weren’t in the computer system, they might still be available on microfiche.
He located the microfiche film for the Kubota M4500 DT, loaded it into the machine, and began scrolling through tiny, film-based records. Sure enough, he found the full diagram of the front axle, including the missing bearings with their part numbers.
Why This Matters for Equipment Owners
This experience highlights an important lesson: even in the digital age, older resources can still be invaluable. Manufacturers often stop publishing certain information online, but that doesn’t mean the parts no longer exist. At Messick’s, we don’t throw anything away because we know that historical records can be the key to keeping your equipment running.
A Commitment to Customer Service
Lynn’s dedication to problem-solving is just one example of how our team goes beyond the basics to serve our customers. We don’t just look up part numbers—we take the time to ensure you get exactly what you need, even if that means dusting off a tool from the past.
So, if you ever need help tracking down a hard-to-find part, give Messick’s a call. We’re here to help, whether your machine is brand new or decades old.
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