When you’re responsible for feeding over 1,000 local families with just two people, downtime is a luxury you can’t afford. Meet Rob and Amy Hess, proud owners of Bow Creek Farm in Hershey, who dedicate long hours to cultivate 350 acres across three farms. Beyond crop farming, they also tend to a herd of angus cattle. With such a demanding schedule, equipment breakdowns are not an option. To preemptively tackle the challenge of equipment failures, Bow Creek Farm opts for new and reliable machinery. They choose trusted brands and prioritize purchases from dealerships committed to post-sale service. Messick’s is their go-to, thanks to the assurance of on-call road service technicians. This key factor influenced their decision, providing peace of mind that Messick's will swifty address any equipment issues, ensuring uninterrupted operations in the field. With the unwavering support of Messick’s, Bow Creek Farm can not only sustain but enhance its mission of providing high-quality beef to thousands of people each year, all while being liberated from the looming specter of unexpected breakdowns.
Neil from Messick's, here to take you in a tour of the 60,000 square foot shop here at our new Mount Joy store. Messick's has always invested heavily in the parts and service side of the business. We can sell you all the shiny new equipment that's out there, but if we're not taking care of people properly throughout the long ownership experience that you'll have with a whole lot of this equipment, your satisfaction with that machine is not going to be great. This is always a side of the business we've invested heavily in. You may have seen that some years ago. We actually did a previous video on our 40,000 square foot shop, which is massive in and of itself, but moving into the new Mount Joy store here, we needed more capacity to continue to grow our service department and capabilities. So I'm going to take you for a quick walk here this morning. We're going to talk through some of the front side and the back side of what happens in the service department.
